BSI - Home
A wood finished computer work desk made in the BSI furniture shop.
An assortment of colored thread used in the BSI textiles shop.
A Trail Crossing sign made in the BSI sign shop.
A glass of milk next to two carafts of milk produced by the BSI Dairy Farm.
The industrial washing machines used by BSI Laundry.

Furniture

Badger State Industries offers a wide variety of metal and wood office furniture, as well as a wide assortment of task chairs and ergonomic accessories to meet your office and your employees’ needs.

Badger State Industries has a showroom that adjoins the business office. It is open to the public and is available by appointment between 8:00 a.m. - 3:30 p.m.

It is also the home of the customer support staff which includes a qualified sales team, CADD design team, marketing and customer service.

Terms / Conditions

Legislation

Section 16.75(3t) of Wisconsin State Statutes permits State Agencies to purchase goods and services manufactured or provided by Badger State Industries (BSI) without competitive bidding.

Sales Policy

Badger State Industries is limited by Wisconsin law to sell only to state and federal agencies, county and municipal facilities, non-profit organizations and selected private sector businesses. Restrictions on the sale of individual product lines may apply

Changes and Cancellations

Customer Changes to or Cancellation of Orders for Standard Items

If a customer’s change to or cancellation of an order for Standard items is $2,500 or more in value, sales staff will inform the applicable BSI enterprises superintendent who will decide whether to assess or not assess a restocking fee up to 30% of the order price. Sales staff will provide a typed/written communication of the superintendent’s decision to the customer.

If a customer’s changes to or cancellation of an order for Standard items is less than $2,500 in value, BSI will accept that change/cancellation within 72 hours or the third business day after the order date on the sales order acknowledgement and the customer will not be assessed a restocking fee.

If a customer’s change to or cancellation of an order for Standard items is $2,500 or more in value, BSI will accept a customer’s change/cancellation beyond 72 hours or the third business days after the order date on the sales order acknowledgement and will assess a restocking fee up to 30% of the order price.

Customer Changes to or Cancellation of Orders for Custom Items

BSI is unable to accept a customer’s cancellation of a custom item beyond the third business day after the order confirmation date on the sales order acknowledgment.

If a customer’s change to an order for Custom items is $2,500 or more in value, sales staff will inform the applicable BSI enterprises superintendent who will decide whether to assess or not assess a restocking fee up to 30% of the order price. Sales staff will provide a typed/written communication of the superintendent’s decision to the customer.

If a customer’s change to an order for Custom items is less than $2,500 in value, BSI will accept that change within 72 hours or the third business days after the order date on the sales order acknowledgement and the customer will not be assessed a restocking fee.

If a customer’s change to an order for Custom items is more than $2,500 in value, BSI will accept a customer’s change beyond 72 hours or the third business day after the order confirmation date on the sales order acknowledgement and will assess a restocking fee up to 30% of the order price.

How To Order

Purchase orders must be signed by a person delegated that authority and acting as an authorized representative for the organization. Purchase orders must be mailed, sent by fax or sent electronically to:

Badger State Industries
3099 East Washington Ave.
P.O. Box 8990
Madison, WI 53708-8990
Fax: 608-240-3321
DOCBSICustomerService@wisconsin.gov

Please include all of the following information:

  • Purchase order number
  • Billing and shipping addresses
  • Delivery requirements including contact persons and phone numbers
  • Product numbers with descriptions including color or finish selections when appropriate

Do not send check or remittance with the order.

BSI does accept fax orders as a service to our customers. If a confirming order is sent to BSI, the order must be marked "Confirming Order." BSI will not be held responsible for duplication of orders caused by unmarked hard copy, confirming orders or orders sent via fax more than once.

Orders can also be placed through your designated salesperson. Email authorization will be required to place any order. A purchase order or purchase card can be used.

Acknowledgments

Every order is acknowledged and a copy sent to the "ship to" address unless other arrangements have been made. Orders will be manufactured and invoiced based on the information on the acknowledgment. Notification of any discrepancies must be reported to BSI within 5 business days.

Revised Orders

Order revisions will be accepted if the manufacturer has not begun production of the items to be revised. Order revisions after production starts are subject to an additional charge and may result in a delayed shipping date.

Changes and Cancellations

Customer Changes to or Cancellation of Orders for Standard Items

If a customer’s change to or cancellation of an order for Standard items is $2,500 or more in value, sales staff will inform the applicable BSI enterprises superintendent who will decide whether to assess or not assess a restocking fee up to 30% of the order price. Sales staff will provide a typed/written communication of the superintendent’s decision to the customer.

If a customer’s changes to or cancellation of an order for Standard items is less than $2,500 in value, BSI will accept that change/cancellation within 72 hours or the third business day after the order date on the sales order acknowledgement and the customer will not be assessed a restocking fee.

If a customer’s change to or cancellation of an order for Standard items is $2,500 or more in value, BSI will accept a customer’s change/cancellation beyond 72 hours or the third business days after the order date on the sales order acknowledgement and will assess a restocking fee up to 30% of the order price.

Customer Changes to or Cancellation of Orders for Custom Items

BSI is unable to accept a customer’s cancellation of a custom item beyond the third business day after the order confirmation date on the sales order acknowledgment.

If a customer’s change to an order for Custom items is $2,500 or more in value, sales staff will inform the applicable BSI enterprises superintendent who will decide whether to assess or not assess a restocking fee up to 30% of the order price. Sales staff will provide a typed/written communication of the superintendent’s decision to the customer.

If a customer’s change to an order for Custom items is less than $2,500 in value, BSI will accept that change within 72 hours or the third business days after the order date on the sales order acknowledgement and the customer will not be assessed a restocking fee.

If a customer’s change to an order for Custom items is more than $2,500 in value, BSI will accept a customer’s change beyond 72 hours or the third business day after the order confirmation date on the sales order acknowledgement and will assess a restocking fee up to 30% of the order price.

Freight Terms

Shipping and handling charges for furniture orders will be charged 5% of net prices. If installation of a product is required an additional 8% of net price will be added to cover installation costs. Items such as printing, signage and textiles may be subject to freight charges that are pre-paid and added to customer invoice.

Delivery definitions are:

  • Dock Delivery - Delivery will be made by common carrier or vendor truck, with unloading to be performed by the carrier/vendor. Carton(s) will be deposited on inside dock of the agency facility or transported to the interior/ground floor. Installation is the responsibility of the customer.
  • Delivered and Installed - The designated vendor will deliver and install, set furniture in place, ready for use. Packing and debris will be removed by the vendor and completely removed from the premises.

BSI reserves the right to use its own or commercial carriers for the "best way" to ship at its sole discretion.

Services

Outside / Inside Sales Staff

Badger State Industries has a knowledgeable sales staff available to serve you. Each outside salesperson has an inside salesperson who can handle all customer service and questions. Their knowledge and expertise will assist you from the beginning of the process through the design, CADD drawing and ordering. The territories are divided below with names and contact information.

North/North-East Territory

Jim Wagener
Outside Sales Representative - North/North East Territory & Dane County: DHS,DNR, DOA, DOT, DOR, DVA, DWD
Cell: 608-576-7434
James.Wagener@wisconsin.gov

Jacquie Lebow
Inside Salesperson / Customer Service - North/North East & Dane County: DHS,DNR, DOA, DOT, DOR, DVA, DWD
Office: 608-240-5248
Jacqueline.Lebow@wisconsin.gov


Western Territory

Leigh Jahn
Outside Sales Representative - Western Territory & Dane County: DMA, DOC, DATCP, DPI, DCF, ETF, DOJ, DSPS, State Executive, Legislative and Judicial
Cell: 608-225-2446
Leigh.Jahn@wisconsin.gov

Nikki Garcia-Henke
Inside Salesperson / Customer Service - Western & Dane County: DMA, DOC, DATCP, DPI, DCF, ETF, DOJ, DSPS, State Executive, Legislative and Judicial
Office: 608-240-5250
Nicole.Garciahenke@wisconsin.gov


Southern Territory

Michelle Pressentin
Outside Sales Representative - Southern Territory & Dane County, UW Madison, UW Extension and UW Systems
Cell: 608-444-2679
Michelle.Pressentin@wisconsin.gov

JoDee McCartney
Inside Sales Representative/Customer Service Dane County, UW Extension and UW Systems
Office: 608-240-5211
Jodee.Mccartney@wisconsin.gov

Service Staff

All BSI products are supported by the BSI Sales and Service Staff. Service, repairs and replacement parts not covered under warranty will have charges assessed. Contact sales to schedule a service appointment. Actual charges will be determined by BSI staff and authorization by the customer will be required prior to repair.

Installation Services

Installation services can be provided anywhere in the state at the cost of 8% and may be subject to change per Department of Administration (DOA) contract changes.

The following information must be provided with the purchase order when requesting installation of furniture orders:

  • Two contact persons and phone numbers
  • Specific floor and room numbers
  • Availability of freight elevator
  • Size of elevator
  • Are stairs the only access to floor location
  • Width of stairs
  • Width of narrow hallways or doors
  • Is area under construction

Providing this information prior to delivery is key to a well-planned, successful installation. Occasional delivery delays may be experienced due to scheduling considerations on installed deliveries. It is the responsibility of the customer to have the job site prepared to accept BSI product. It is not the responsibility of BSI staff or designee to remove existing furniture.

CADD / Space Planning

(Design and Reconfigure Services for modular and free-standing Furniture)

There are specific steps that are necessary to ensure that your design expectations are satisfied.

These free services include:

  • Initial contact of customer by phone
  • Initial sales call with customer
  • A site measurement
  • Programming
  • Space planning (Initial drawing plus up to two revisions to the customer)
  • Final drawing and bill of materials
  • Final review of order by BSI staff before placing into production

If additional revisions are requested, Badger State Industries will charge a Design/CADD time fee of $60.00 per hour. Please contact your salesperson or Systems designer for details.

All requests for reconfigure services of existing freestanding or systems furniture will have a $60.00 per hour Design/CADD time fee. Please contact your Furniture salesperson for more details. All orders will be reviewed by our Badger State Industries Sales and Design Staff to ensure completeness and correctness prior to the order being placed into production.

Shipping / Freight Service

Freight Terms

Shipping and handling charges for furniture orders will be charged 5% of net prices. If installation of a product is required an additional 8% of net price will be added to cover installation costs. Items such as printing, signage and textiles may be subject to freight charges that are pre-paid and added to customer invoice.

Delivery definitions are:

  • Dock Delivery - Delivery will be made by common carrier or vendor truck, with unloading to be performed by the carrier/vendor. Carton(s) will be deposited on inside dock of the agency facility or transported to the interior/ground floor. Installation is the responsibility of the customer.
  • Delivered and Installed - The designated vendor will deliver, install and set furniture in place so it is ready for use. Packing and debris will be removed by the vendor and completely removed from the premises.

BSI reserves the right to use its own or commercial carriers for the "best way" to ship at its sole discretion.

Storage

Scheduled deliveries held by Badger State Industries beyond 30 days as requested by the customer, will result in a storage charge.

Redelivery of Freight

When redelivery of product is required, actual costs will be billed to the customer.

Shipment Damage Claims

All products are packaged to comply with carrier requirements and leave BSI factories free of damage. All shipments should, however, be inspected immediately upon receipt. Should damage occur to shipments, the delivering carrier should be requested to record any damage. Damage claims should be made directly to your BSI Sales Representative in Madison (phone: 608-240-5200 or 800-862-1086). A Return Goods Authorization (RGA) is required to return damaged goods. If an RGA can be negotiated by phone at the time of delivery, the goods need not be received. When further damage is found after delivery, call your BSI Sales Representative for immediate inspection by the delivering carrier. Notification of concealed damages must be made within 15 days after delivery of merchandise. Carrier liability ceases after 15 days.

Unopened Shipment Damage Claims

Neither BSI nor the carrier will be responsible for concealed damage claims if shipments are left unopened. Notification of concealed damage must be made to BSI Customer Service within 15 days after delivery of merchandise. It is the customer’s responsibility to inspect delivered products.

Force Majeure

The term “force majeure” means an occurrence that causes a delay beyond the control of the party affected and could not have been avoided by exercising reasonable diligence. Force majeure shall include Acts of God, war, riots, strikes, fire, floods, epidemics or other similar occurrences. For the purposes of this contract, it shall also include institution lockdowns.

If either party is delayed by force majeure, said party shall provide written notification within forty-eight (48) hours. The notification shall provide evidence of the force majeure.

In the case of institution lockdowns, BSI shall provide the DOA Contract Manager with the anticipated length of time for the lockdown, a detailed report of orders in pipeline and the percent of completion for each order.

DOA Contract Manager, Authorized Users and BSI will review and prioritize orders so that once lockdown has been lifted BSI can fill orders using the priorities as established.

Pricing

All prices listed in BSI price list are freight excluded.
BSI price lists and any prices contained therein are subject to change without notice. Prices applicable to all customer orders shall be those in effect at the time BSI receives a complete order from customer unless: customer and BSI have in place a written special pricing or master supply agreement, which agreement specifies the prices to be paid by customer.

Warranty / Repairs

Badger State Industries Ten Year Limited Warranty

Badger State Industries (BSI) warrants that its furniture products are free from defects in materials and workmanship for a period of 10 years, except as set forth below. This warranty begins with the date of manufacture by BSI for the original purchaser, and for delivery within the United States after September 15, 2014.

This warranty covers defects in materials and craftsmanship found during normal usage of the products during the warranty period. If a product is defective, and if written notice of the defect is given to BSI within the applicable warranty period, BSI, at its option, will either repair or replace the defective product with a comparable component or product or provide a refund of the purchase price. BSI reserves the right to determine the labor method used during repair or replacement of product.

The warranty does not apply to damage caused by carriers other than BSI, alterations to product not expressly authorized by BSI, nor to products considered to be of a consumable nature such as light bulbs, light ballasts and surge suppression products. If damage by a carrier other than BSI has occurred and BSI arranged for the transportation, BSI will file freight claims.

Some natural variations occurring in wood, leather or other natural materials are inherent to their character and are not considered defects. BSI warranties the matching of color, grain or texture to within commercially acceptable standards. A product will not be considered defective, and BSI will not be obligated to replace it, if the product was not installed or used for its stated purpose.

The BSI Warranty is based upon normal use within a commercial office setting of single shift, eight (8) hours per day, five (5) days per week and does not apply to normal wear and tear or failures due to abuse, misuse or accident. Standard seating is rated for individuals of 250 lbs. or less. Heavy duty products are available with commensurate warranties to accommodate 24X7 usage and additional weight limits.

Modifications to U.L. Listed products or failure to follow written installation or user guides voids product warranty.

Except as stated above, BSI makes no express or implied warranties as to any product and in particular makes no warranty of fitness for any particular use. At BSI’s option, product repair, replacement or refund of purchase price is the customers exclusive remedy for any and all product defects.

BSI will not be liable for consequential, economic or incidental damages arising from any product defect.

Returns

BSI will not permit return of materials without written consent. Contact your sales representative within 15 days for a Returned Goods Authorization (RGA) number. Returned shipments, when accepted, are subject to a handling/restocking charge of up to 30% of the value of the order, the exact amount of which will be determined after merchandise is received and inspected. All freight or express charges must be prepaid for return shipments; otherwise they will not be accepted.

If you currently have a product covered by our warranty that was damaged upon delivery, or has a defective component, our repair service is available to you. This warranty does not apply to defects from abuse, misuse, neglect or alteration by the customer. Badger State Industries will repair or replace defective goods to our customer’s satisfaction in a timely manner. Customers will be notified of all charges not covered under warranty prior to service.

Products will not be permitted to return without written consent. Returned shipments are subject to a re-handling/restocking charge and shipping in the amount of which will be determined after merchandise is received and inspected.

Please call your inside or outside salesperson for warranty information on a specific product.

If you need assistance please contact our office at 608-240-5200.